Return Policy

Our Return Policy

At PrimeBloom, we stand behind the quality of every product we offer. Your satisfaction is our priority, and we want you to feel confident in every purchase.

30-Day Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

Unused, unopened, and in their original packaging
In the same condition as received
Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Opened or used skincare and wellness products
Items marked as final sale
Gift cards

Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@primebloomz.com with your order number and photos of the issue. We will make it right with a replacement or full refund at no cost to you.

How to Initiate a Return

Email us at support@primebloomz.com with your order number and reason for return.
Our team will respond within 1–2 business days with return instructions and a return authorization.
Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Once we receive and inspect the item, we will process your refund within 5–7 business days.

Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Exchanges

We do not offer direct exchanges at this time. If you'd like a different product, please return the original item (if eligible) and place a new order.